German Customer Support | Smart Home Devices | Hybrid Athens | Mon – Fri

German Customer Support | Smart Home Devices | Hybrid Athens | Mon–Fri

1,400–1,530 gross/month + meal allowance

Job Overview

Qualification German C2 | English B2 Hours / schedule Mon–Fri, 8h shifts between 09:00–21:00 Industry Smart home technology

German Customer Support Athens — are you looking for a hybrid customer service role with a Monday–Friday schedule, paid training and attractive bonuses?

Join an international customer support project for a leading global smart home technology and connected devices brand. No previous experience is required — full paid training is provided.

Location and schedule

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• Hybrid work model in Athens – Neos Kosmos (office + home office)

Schedule

Monday–Friday, 8-hour shifts scheduled between 09:00 and 21:00 (40 hours/week, weekends off and no night shifts)

• Fast and fully online recruitment process

About the project

Join the customer support team of a leading global smart home technology and connected devices brand.

You will help German-speaking customers with smart home devices, connected products and accessories in a structured international environment.

What you will do

• Support German-speaking customers via phone, email and chat

• Answer questions about products, features, orders and deliveries
• Guide customers through product setup and basic troubleshooting

• Help with account-related and service-related topics
• Document customer interactions in internal systems
• Follow up on unresolved cases and provide clear, professional support

Salary & bonuses

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Base salary

1,300 gross/month x14 — including two additional salary payments worth 2,600 gross in total: one full salary at Christmas, half a salary at Easter and half a salary in summer

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Welcome bonus

100 gross/month for the first 12 months (1,200 gross in total)

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Performance bonus

up to 10% of the base salary (130 gross/month)

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Meal allowance

3 net per worked day (approx. 60 net/month) via Up Hellas Mastercard

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Anniversary bonus

500 gross after 12 months

Average monthly gross package: 1,400–1,530 gross/month + meal allowance.

What we offer

• Permanent full-time Greek employment contract
• Hybrid work model in Athens – Neos Kosmos

• Monday–Friday schedule with weekends off and no night shifts
• Full paid training from the start

• Company-provided work equipment
• Private health insurance from day one, including dental and eye care

• Free gym and wellness activities
• International environment with long-term career opportunities
• Relocation package for eligible candidates moving to Athens

What we expect

• German at C2 level, spoken and written
• English at B2 level or higher

• You live in the Athens area or are ready to relocate
• Readiness to work in a hybrid model in Athens – Neos Kosmos

• Good communication and problem-solving skills
• Customer-oriented and professional approach

• Previous customer service experience is welcome, but not required
• EU citizenship or a valid residence permit with full rights to work in Greece

Relocating to Athens? We support your move

• Free shared Airbnb accommodation for 1 month
• Flight ticket support of up to 300
• Airport taxi support of up to 50
• 100 welcome card for restaurants and groceries during your first month in Athens
• Assistance with local documents and relocation arrangements

Interested in this German Customer Support Athens opportunity?

Apply with your CV in English and join an international smart home technology project!

What happens after you apply?

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