German Banking Customer Support | Athens Neos Kosmos | High Salary | 9 . 11

German Banking Customer Support | Athens Neos Kosmos | High Salary | 9.11

1,817–1,957 avg. gross/month (year 1) + meal vouchers Greece

Job Overview

Qualification

German

C1–C2 |

English

B2 or higher Hours / schedule Monday–Saturday, 09:00–21:00 rotational (40h/week, 5 days/week) Start date(s) 9.11 Industry Banking

German Customer Support in Athens – international banking role with a strong salary package and hybrid work opportunities

Location

Athens – Neos Kosmos

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• Possible start: 9.11
• Hybrid work option with an initial office-based training and nesting period in Athens – Neos Kosmos (subject to performance and project requirements)

Work schedule

Monday–Saturday, 09:00–21:00 (full-time: 40h/week, 5 days/week, 8h/day)

• Fast and fully online recruitment process

Project:

Become part of the customer support team of one of the world's leading international banking and financial services groups.

You will support German-speaking customers with everyday banking questions, account-related topics and digital banking services in a professional and structured international environment.

As a Customer Support Advisor you will:

• Support German-speaking customers via phone, email and chat

• Help with everyday banking and account-related questions
• Assist customers with digital banking services
• Provide clear, professional and solution-oriented support
• Follow internal banking procedures and quality standards

Competitive salary and remuneration system:

-

Base salary

1,400 gross/month x14 – including two additional salary payments worth 2,800 gross in total: one full salary at Christmas, half a salary at Easter and half a salary in summer

-

Performance bonus

up to 140 gross/month (10% of the 1,400 base salary)

-

Fixed project bonus

100 gross/month

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• Welcome bonus: 1,000 gross in total, paid in 12 monthly instalments of approximately 83 gross/month during your first year

Up Hellas meal vouchers

3 net per worked day (approx. 60 net/month) + 100 net/month additional voucher (approx. 160 net/month in total)

-

Anniversary bonus

500 gross after one year

Average monthly gross package during the first 12 months: approx. 1,817–1,957 gross/month (including 14 salary payments and the welcome bonus) + approx. 160 net/month in meal vouchers

What we offer

• Possible start: 9.11
• Permanent Greek employment contract
• Fully paid training in German, plus learning courses to develop your skills
• Hybrid work opportunities
• Private health insurance, including optical and dental care, medical appointments and reimbursement of covered expenses
• Free online language courses, including Greek
• Free access to the gym inside the office building, including classes such as Pilates and yoga
• Rooftop cinema with Acropolis views
• On-site cafeteria for lunch breaks with colleagues
• 20 paid holiday days per year, increasing to 21 after one year and 22 after two years of employment
• Referral bonuses for recommending new colleagues
• Company parties, events and activities, both on-site and off-site

• Stable, long-term international project
• International career development opportunities
• Modern office in Athens – Neos Kosmos

• Professional and multicultural working environment
• Relocation and accommodation support available
• Relocation package for eligible candidates moving to Athens

Requirements

• German at C1–C2 level
• English at B2 level or higher
• You already bring some first experience in Customer Service
• You live in the Athens area or are ready to relocate (we can support your relocation and accommodation)

• Good communication skills
• Customer-oriented and professional approach

• Clean criminal record
• No previous banking experience required
• EU citizenship or a valid residence permit with full rights to work in Greece is required.

Relocating to Athens? We support your move

• Free shared Airbnb accommodation for 1 month

• Flight ticket support of up to 300
• Airport taxi support of up to 50
• 100 welcome card for restaurants and groceries during your first month in Athens

• Assistance with local documents and relocation arrangements

Ready for your next career move in Athens?

Interested in this German Customer Support Athens opportunity?

Apply with your CV and build your international career in the banking sector!

What happens after you apply?

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