Romanian Customer Advisor in Athens

Workster is partnering with a leading global outsourcing provider to recruit a Romanian Customer Advisor for a full-time on-site position in Athens, Greece.

In this role, you will deliver excellent, customer-focused service to Romanian-speaking clients across phone, email and chat channels. You will resolve enquiries, identify customer needs, promote appropriate products and services, and ensure accurate record-keeping in line with client policies and regulatory requirements. You will join a multicultural team in a fast-paced contact-centre environment, contributing to a positive customer experience and supporting team targets.

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Your Role

• Handle inbound and outbound customer interactions in Romanian via phone, email and chat, providing clear, professional and timely support
• Assess customer needs and recommend suitable products and services while prioritising the customer's best interests
• Process routine transactions, service requests and account updates following internal procedures and compliance standards
• Identify opportunities to cross-sell and upsell relevant solutions in line with commercial objectives and quality standards
• Maintain accurate case notes and update CRM systems with interaction details, follow-ups and outcomes
• Escalate complex or sensitive issues to specialised teams and collaborate with colleagues to achieve timely resolutions
• Contribute to team KPIs and support a culture of continuous improvement and customer centricity
• Take part in training, quality assurance and calibration sessions to keep knowledge and performance at high standards

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Your Qualifications

• Native or near-native Romanian (C2) and good command of English for internal communication and reporting (at least B2)
• Previous experience in customer service, contact-centre, retail or related roles is an advantage
• Excellent verbal and written communication skills with a polite, customer-focused manner
• Good numerical literacy and attention to detail to handle transactions and adhere to compliance processes
• Comfortable working with CRM systems and standard office tools; quick to learn new platforms
• Ability to multitask, prioritise and remain calm under pressure in a high-volume environment
• Strong problem-solving skills, resilience and a collaborative mindset
• Eligibility to work in Greece and willingness to work rotational shifts, including occasional evenings or weekends

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The Offer

• Full-time position based in Athens, Greece (on-site) with competitive salary aligned to experience
• Rotational shifts to provide coverage across peak periods, including evenings and weekends as required
• Paid training and structured onboarding with ongoing coaching and quality feedback
• Modern office facilities, ergonomic workstation and equipment provided
• Comprehensive benefits package in line with Greek labour law and additional perks where applicable
• Supportive, multicultural team environment with opportunities for career progression
• Mental health and wellbeing support and access to employee assistance resources
• Continuous training and professional development programmes to expand skills and responsibilities