German Customer Service Representative - Automotive Insurance Sector

Are you ready to turn your career into a Mediterranean adventure? We are seeking vibrant, communicative German speakers to join our international hub in Athens, Greece, representing a major household name—Germany's top automotive insurer and a leading traditional insurance group serving over 13 million customers.

This isn't just a job; it's an invitation to experience the ultimate expat lifestyle. Spend your weekends exploring the Acropolis, relaxing on the Athenian Riviera, or island-hopping across the Aegean Sea, all while building a solid corporate resume with an industry giant.

The Experience

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A Smooth Landing

We fully support your relocation! We provide your flight tickets, airport pickup, and initial hotel accommodation to help you settle in effortlessly.

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Modern Workplace

Work in a "Great Place to Work" certified environment featuring onsite relaxation zones, social events, and a multicultural community.

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Stability

Kickstart your path with a reliable, krisensicher brand known for dependable insurance coverage.

Your Role

As a Customer Service Professional for our prominent insurance client, you will independently handle customer interactions for the motor vehicle sector via phone and email:

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Customer Advice & Cross-Selling

Provide telephone consultations regarding vehicle insurance and prepare cross-selling offers for liability, accident, and property insurance.

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Account & Contract Logging

Input and manage crucial data including address updates, account changes, and SEPA mandates with high precision.

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Digital Support

Help customers register for the digital self-service web portal.

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Appointment Scheduling

Arrange consultation appointments (VORC) and process incoming documents on time.

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Language Mastery

Native or C2 level German (excellent written and spoken) along with a solid B2 level of English for internal systems and training.

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Communication & Empathy

Strong listening techniques and the ability to explain complex insurance concepts in plain language.

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Problem-Solving Skills

Customer-oriented mindset, remaining calm and professional during challenging claims or inquiries.

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Tech Savvy

Comfortable navigating CRM platforms and Windows-based environments, with a typing speed of $\ge 25$ wpm.

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Qualifications & Legality

Minimum high school diploma and valid EU Citizenship (EU Passport or National ID card required).

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Full Relocation Package

Paid flight, airport transfer, and initial hotel stay.

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Extra Earnings

Competitive salary with performance bonuses and a total of 14 salaries per year (including holiday bonuses).

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Top-Tier Paid Training

A comprehensive 61-day structured induction program to make you an expert before going live.

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Health & Wellness

Comprehensive healthcare coverage and local employee discounts.

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Learn Greek

Free online Greek language courses provided to all employees.